Guitar Lessons for beginners
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Welcome to our Customer Technical Support Section.

Technical Support section provides answers to your technical questions about Pentelbury's Educational Videos - Online Guitar Course.

Content of Pentelbury's Video course is coded in .avi format. The Audio Video Interleave -.avi file format is the most common format for audio and video data on a computer.

Problems which can be encountered when playing .avi files:

For Windows users:

Video content compressed with a wide variety of codecs can be stored in an .avi file and played in Windows Media Player if the appropriate codecs are installed on the computer. Video codecs that are frequently used in .avi files include the following codecs:

DivX codec -
Cinepak codec
Indeo codec

Audio codecs that are frequently used in .avi files include the following audio codecs:

MP3 codec
Microsoft Adaptive Differential Pulse Code Modulation (MS ADPCM)
Uncompressed Pulse Code Modulation (PCM) codec

Versions of Windows Media Player that support .avi files:

Windows Media Player 7
Windows Media Player for Windows XP
Windows Media Player 9 Series
Windows Media Player 10
Windows Media Player 11

The simplest solution is to download proper codec pack for Windows version.
Essential code pack for all Windows versions you can find on cnet.com.

Playing AVIs on Mac OS X:

Following methods will enable viewing most AVI files that do not play in QuickTime. While none of these methods are foolproof and some AVI files still refuse to play, one of these methods will usually work.

Probably the easiest way to play AVI and DivX files on Mac OS X is to download and install the freeware player VLC Media Player for OS X.

Install the 3ivx™; D4 CODEC
Download and install the freeware 3ivx™ D4 CODEC. This CODEC adds support for a variety of DivX and .avi formats.

For all system I would recommend VLC Media Player or MPlayer OS X
These are free and excellent multimedia players which are compatible with both Windows and Mac and can deal with many video formats unknown to QuickTime. I Prefer MPlayer OS X which can deal with nearly every type of AVI file with great results. Both of these players will also let you use the arrow keys to skip backward or forward during playback – a feature QuickTime doesn’t offer.

Q. Why does the Player displays visualization instead of the video when I play .avi file?

A. The video codec that is required to decode and display the video may not be installed on your computer. For example, if you are trying to play a file that was encoded using the DivX video codec and you do not have that codec installed on your computer, you will likely hear the audio portion of the file, but you won't see the video.

Q. When I try to play my .avi file, why do I receive a message saying "Not enough storage is available to complete this operation"?

A. The file you are trying to play might be corrupted. It is recommended that you contact the content creator to obtain a new file.


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